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Orders are typically delivered within 5-10 business days once it leaves our distribution centre.
We offer free shipping on all orders over $65 (before taxes, fees and discount codes) with our Standard Delivery. We do not ship to addresses located outside of Canada.
Orders can be shipped to a single residential or commercial address within Canada. Shipping to P.O. boxes is not available at this time.
Please note that some remote areas of Canada can only be serviced by air delivery. In these cases, extra shipping charges may apply at checkout.
Please refer to your shipping confirmation email for order tracking and delivery details or track your order in real time using our interactive tool here.
Any items for return or exchange must be returned in their original condition, with all original packaging and components intact, with the original proof of purchase. Products must also meet the manufacturer’s criteria and shows no signs of liquid or physical/customer induced damage to qualify for an exchange or refund. Costs associated with shipping will not be refunded.
Defective items can be exchanged within 30 days of purchase with the original proof of purchase.
For devices including phones, tablets, and mobile broadband & internet devices, CELLYSTOP will provide a full refund when returned within 15 days from the date of purchase.
For most accessories, we will provide a full refund or an exchange within 30 days of purchase. Accessories from the following categories will need to be returned un-opened to receive a refund:
- External and Internal Batteries
- Bluetooth Headphones
- Hands-Free Mono Headsets
- Health & Wellness Accessories (iHealth)
- Wearables (Smartwatches, Gear, Fitbit, VR)
Defective items can be exchanged within 30 days from the date of purchase with the original proof of purchase.
You will not be charged any fees for returning your purchase. If you choose to return your order through our Customer Service team, we will provide you with shipping instructions and a pre-printed shipping label.
Unfortunately, once an order has been confirmed it cannot be cancelled. Please see our return/exchange procedure or call our Customer Service team at 1-855-464-0420 for assistance.
Refunds will be issued to your original method of payment once our distribution centre receives the item and processes your return. You will receive a confirmation email once the credit has been issued. Please allow up to 10 business days for processing.